Last updated: October 2025

Welcome to Rutland Cars Ltd, a licensed Private Hire Operator regulated by South Cambridgeshire District Council.
We specialise in long-distance journeys, airport transfers, corporate bookings, day and half-day hire, and event transport.
Our goal is to provide a safe, reliable, and comfortable travel experience for every customer.

You can book with us easily via WhatsApp, text message, or telephone.
Once we’ve confirmed your details — including date, time, pick-up point, destination, and price — your booking will be secured.

For complex or longer bookings (such as day hire or multiple stops), we may request written confirmation.

• Payment can be made by cash, debit card, Apple Pay, Google Pay or bank transfer.
   
• For airport transfers or long-distance bookings, we may ask for a deposit of up to 25% to secure your reservation.
   
• Corporate clients may be asked for full payment in advance until an account relationship is established.
   

All deposit or payment requirements will be clearly confirmed at the time of booking.

We understand that plans can change. Our policy is simple and fair:

• More than 24 hours’ notice: No charge
   
• Less than 24 hours’ notice: 50% of the fare may be charged
   
• Less than 12 hours’ notice or no-show: Full fare may be charged
   

If your flight is delayed or cancelled, please contact us as soon as possible — we’ll always do our best to adjust.

We always aim to arrive on time. However, Rutland Cars Ltd cannot be held responsible for delays caused by circumstances beyond our control, such as traffic, accidents, road closures, or severe weather.

For airport collections, we track your flight and include up to 45 minutes of waiting time after landing.
After that, waiting time may be charged at our standard rate.

• Smoking, vaping, or alcohol consumption is not permitted in our vehicles.
   
• Seat belts must be worn at all times.
   
• Our drivers reserve the right to refuse transport to anyone behaving in an unsafe, abusive, or threatening manner.
   

If you leave something behind, contact us as soon as possible.
We’ll make every effort to locate and return lost items quickly.

Our vehicles are maintained to a high standard.
Any damage or soiling that requires professional cleaning (e.g. spills or sickness) may be charged to the passenger or account holder.

We only collect personal information necessary to manage your booking.
Your details are never shared with third parties except where required by law.
To update or request your information, please contact us using the details below.

For questions, bookings, or feedback, please get in touch:
📧 robw@rutland-cars.co.uk
📞 07475 564019

Rutland Cars Ltd — Reliable. Professional. Personal.
Licensed Private Hire Operator (South Cambridgeshire District Council)